Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content.
The Help Center is designed to provide a complete self-service support option for your customers. The Help Center contains: a knowledge base and, on Guide Professional and Enterprise, a Customer Portal for support requests. You can also add a community to your Help Center if you have Zendesk Gather.
Your customers can search for knowledge base articles to learn a task or search the community, if available, to ask fellow users questions. If your customers can't find an answer, they can submit a support request.
For more information, see Help Center guide for end users.
Each user has a Help Center profile (Guide Professional and Enterprise), so your Help Center users can get to know one another better. Profiles contain relevant information about the user, along with their activities and contributions.
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfortable working with page code, you can dig in to the ...
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help Center articles in ticket comments Add inline feedback to ...
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other languages: Get your content translated in the other ...
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge base in the Help Center consists of three main page ...